ABOUT ITALIAN LEATHER

Q.   How can I be assured your product is really MADE IN ITALY?

A. We travel to Italy on a regular basis and visit our design houses firsthand. We do our due diligence to ensure all our product is completely made in Italy. Read more about our Italian leather products.

Q.  How do you select your leather goods?

A.  We attend trade shows twice yearly in Milano, the fashion capital of the world. There we select from styles and colors being offered that season. Our inventory is specially made to order for us.

Q. Why is your leather considered exclusive?

A. Our design houses show new styles twice a year for the fall/winter and spring/summer seasons. We select and buy styles in limited quantities and have them custom made to order for us. When our inventory of a certain style or color is sold out, we will most likely never get that style or color back again.

Q.  Why is Italian leather considered the best leather in the world?

A.The Italian leather artisans have been working with leather for centuries. Leather making is considered an important part of the Italian culture, much like wine making. They take their trade very seriously, striving to be the world leaders in both leather design and construction. Most notably, the Italians have perfected the tanning process, by which leather is given its texture and color, by using 100% natural vegetable extracts. These vegetable extracts provide deeper, richer colors that age perfectly over time. This is what separates Italian leather from mass produced leather in other countries, which uses environmentally hazardous chemical tanning.

Q. Why is Italian Leather more expensive?

A. A hide is not considered leather until it is tanned. Our Italian leather manufacturers still use the traditional natural vegetable tanning process. This process produces deeper, longer lasting leather and can take up to 40 times longer to complete. This natural process leads to long lasting leathers that age perfectly over time. Non-Italian leather uses a cheaper chemical based tanning process that does not lead to a long leather life and is harmful to the environment. Not only are the leathers used of higher quality, but the Italian leather artisans are highly paid professional designers that take great pride in their craft. Much like the Ferrari is to automobiles, Italian leathers are to bags.

ORDERING

Q.  How do I place an order?

A.  There are two ways to place an order. First, you may order online, by placing your selection in your shopping cart, proceeding to checkout, and following the instructions to complete your transaction. The second method is by calling us at (507) 282-3088 and placing the order with a customer service representative. We are available during regular business hours, central standard time, Monday through Saturday. Contact us today to place your order.

Q. What method of payment do you accept?

A.  Online we accept Visa, MasterCard, Discover, and American Express.

PRODUCT INFORMATION

Q. Do you have your entire inventory in stock?

A.  Yes, every piece you see online we carry as current inventory. However, we purchase in limited quantities, so our inventory changes on a continual basis. If you see a product you like this week it could be sold out next.

Q. Can you fill special orders in larger quantities?

A. Call our customer service number at (507) 282-3088 for details. Many of our items can be ordered in larger quantities.

Q. What is the cost of special orders?

A.  Special pricing would include Murano Glass orders in larger quantities. The price will be quoted at the time of the inquiry along with your shipping cost. Please give us a call at (507) 282-3088 to inquire about any special orders.

Q. Why is Italian Leather more expensive?

A. A hide is not considered leather until it is tanned. Our Italian leather manufacturers still use the traditional natural vegetable tanning process. This process produces deeper, longer lasting leather and can take up to 40 times longer to complete. This natural process leads to long lasting leathers that age perfectly over time. Non-Italian leather uses a cheaper chemical based tanning process that does not lead to a long leather life and is harmful to the environment. Not only are the leathers used of higher quality, but the Italian leather artisans are highly paid professional designers that take great pride in their craft. Much like the Ferrari is to automobiles, Italian leathers are to bags.

SHIPPING

Q. What are the shipping costs?

A. Read more about our shipping terms.

Q. How long does it take to Ship?

A. All bags leave our inventory as soon as the payment is received. The time required to receive your package depends on shipping selection and location. The average delivery time is 3 to 5 business days. If a bag is on backorder, you will be notified and can expect shipping to take 14 to 21 business days.

Q. What carrier do you use to ship?

A.  Our preferred carrier is UPS Ground. For expedited shipping options please contact customer service at (507) 282-3088.

Q. Can I check the status of my order?

A. You will be notified via email when your package is shipped with the tracking number and estimated delivery time. You can track your package at any time by logging onto our website, going to "My Account" page and clicking "track shipment."

Q. What happens if the leather is damaged during shipping?

A. UPS is a very reliable and safe carrier. However, if you receive your package and the box appears to be damaged, we ask you to open the box with the deliveryman present. If the item is damaged, we will work with UPS to resolve the problem and replace your order as soon as possible.

RETURNS AND EXCHANGES

Q. What is your return policy?

A. You may return your item UNUSED, with the dust cover and label intact within 15 days. You will be responsible for the return shipping. Please see our Return Policy Page.

Q. What carrier should I use?

A.  We recommend that you use a carrier that provides you with a tracking number and insurance or registered mail through the USPS.

Q. How much time does it take to get the refund?

A. We will issue you the refund once we have received and inspected the item.

Q. Do you offer exchanges?

A. Yes, if the item is returned within 15 days UNUSED, you may select a new style.

Q. Can I return sale items or special orders?

A. No, we do not accept returns on our sale items or special orders.

PRIVACY AND SECURITY

Q. Is it safe to use a credit card?

A. We use Secure Socket Layer (SSL), providing an encrypted channel and server authentication. All information is transmitted through a 128-bit secured server connection. This is the safest way to do credit card transactions online.

Q. How will my information be used?

A. POPPI does not sell, rent, or lend personal information regarding its customers to any third party. All of your information is used only to give you a better shopping experience.